The Incident indicator provides cumulative performance data to providers and identifies opportunities and challenges in delivering high‑quality services to people with disabilities in the District.

Incident Dates

To count the number of SRIs and RIs, DDA pulls data based on the date the incident was reviewed and accepted into MCIS by the Immediate Response Committee (IRC). The IRC meets by 9 am each business day and reviews all incidents entered in the system since the previous business day. Because of this process, incidents reflected on the PRC represent those accepted by the IRC during the specified date range, regardless of when they occurred.

Reporting Incidents On-Time

An incident is considered reported on time if reported by the next business day prior to 5pm.

Responsible Provider

Your organization’s Provider Report Card only reports the number of incidents for which your organization was identified as the responsible provider. When an incident report is made, a responsible provider is selected. Sometimes, the provider reporting the incident is the responsible provider, but that is not always the case. The best example of this is ER visits. If a person goes to the ER during the day and day program staff provide support in the ER but are later relieved by residential staff, then the residential provider is the responsible provider.