When there is an SRI that occurs during non-business hours, the provider must either immediately enter the incident into DDA’s Information System (MCIS), generating an automated alert for the Duty Officer; or must call the DDA Duty Officer at (202) 498-9077 and speak directly with the Duty Officer. If the phone goes to the recorded message, the provider may leave a message.

If the call is not returned within 30 minutes the provider must dial 311 to escalate the reporting to the Mayor's Call Center. The Call Center representative will take the initial report and contact the DDA Duty Officer. The provider may call the Duty Officer rather than enter the incident into MCIS immediately; however, the provider must still enter the incident into the MCIS Investigation and Reporting system by 5 pm the following business day.

The DDA Duty Officer who receives the notification is responsible for contacting the agency leadership (DDS Deputy Director for DDA or the DDS Director) by phone if the severity of the situation warrants immediate action. It is not acceptable to leave a message; the Duty Officer must speak with the Deputy or the Director.