When there is an SRI that occurs during non-business hours, the provider must either immediately enter the incident into DDA’s Information System (MCIS), generating an automated alert for the Duty Officer; or must call the DDA Duty Officer at 202-498-9077 and speak directly with the Duty Officer. If the phone goes to the recorded message, the provider may leave a message but if the call is not returned within 30 minutes the provider must escalate the reporting to the Mayors Call Center.
The DDA Duty Officer who receives the notification is responsible, if the severity of the situation warrants, for contacting the agency leadership (DDS Deputy Director for DDA or the DDS Director) by phone. It is not acceptable to leave a message; the Duty Officer must speak with the Deputy or the Director.
To contact the DDA on evenings and weekends in an emergency, please call the DDA Duty Officer at (202) 498-9077