The DDA Formal Complaint System is a grievance process where people receiving DDA supports or services may file formal complaint about:
- The denial, delay, reduction or termination of DDA supports or services including Medicaid waiver services;
- The application of DDA policies, procedures or practices to the person,
- The application of DDA providers’ policies, procedures or practices to the person.
If your formal complaint is about a DDA provider, you must first file a formal complaint with your DDA provider before you can file a formal complaint with DDA. Exceptions to this include if you have reasonable fear of retaliation – which means you are afraid of how the provider may treat you if you use their Complaint Process.
To file a formal complaint you must be a person currently receiving supports or services from the Developmental Disability Administration (DDA). If you receive DDA supports or services and would like someone to file a formal complaint on your behalf you must give the person filing on your behalf permission.
If you want to file an appeal with a RSA decision, learn more information here: Right To Appeal
If you have witnessed or experienced potential abuse, neglect, or exploitation; please call 202-730-1520. If you see, hear, suspect, or know something please say something! For after-hours please contact the Duty Officer at (202) 498-9077
Filing a formal complaint
To file a formal complaint you may call, email, submit online form; bring in or mail filled out PDF form using information below and say you would like to file a formal complaint.
To learn more information about the DDA Formal Complaint System or to request the help of a peer supporter, please call the Complaint System Coordinator, Lee Anne Brantley, at (202) 730-1623 or email [email protected]
DDA Formal Complaint System FAQs
DDA Formal Complaint Form
DDA Formal Complaint System Process Map
DDA Provider Complaint Process Map
DDA Formal Complaint System Policy, 2019-QAPMA-POL01
DDA Provider Formal Complaint Process Procedure, 2019-QAPMA-PROC001
DDA Formal Complaint System Procedure, 2019-QAPMA-PROC002