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Department on Disability Services
 

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Current Year Performance Plan and KPIs

The current year plan includes the following performance plan and KPI measures:

1.1 Percentage of intake applications received that have been responded to within required timelines

  • Intake applications responded to within required timelines
  • Total intake applications

1.2 Percentage of prior authorization requests issued within policy

  • Prior Authorization requests Issued within policy
  • Total prior authorization requests

1.3 Percentage of ISPs that are completed on-time (annually)

  • ISPs that are completed on-time on annual basis
  • Total ISPs created

1.4 Percentage of issues that are resolved on-time

  • Issues that are resolved on time
  • Total issues resolved

1.5 Percent of individuals with a Level of Need (LON) assessment completed on schedule.

  • Number of LON tools completed.
  • Number of LON tools Due

2.1 Percent of individuals receiving services in congregate settings (ICF/MR)

Individuals receiving services in congregate settings (ICF/MR)

Total Individuals

2.2 Number of individuals in competitive or supported employment

  • Number of Individuals

3.1 Percent of all providers that complete the Provider Certification Review process annually

  • Number of providers that complete the Provider Certification Review process
  • Number of providers with Certifications Due

4.1 Percentage of recommendations from SRI investigations that are implemented within required timelines

  • Recommendations from SRI investigations that are implemented within required timelines
  • Total recommendations implemented

4.2 Percentage of DDA Service Coordinators, staff and supervisors who completed required competency-based training

  • Number of DDA Service Coordinators, staff and supervisors who completed training
  • Number of DDA Service Coordinators, staff and supervisors

4.3 Percentage of Investigations completed within required timelines

  • Investigations completed within required timelines
  • Total Investigations completed