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Department on Disability Services

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OCTO is aware of the global issue with CrowdStrike’s update impacting Windows servers and computers. CrowdStrike has identified the issue and a fix. We are supporting District agencies to ensure operations continue. At this time, District operations are not experiencing major impacts.

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Provider Monitoring

DDA is responsible for monitoring providers. Various departments under DDS/DDA coordinates and maintains monitoring data on an annual basis.

Quality Management Division (QMD)

The Quality Management Division (QMD) measures provider performance in the following key areas: Health and Wellness; Rights and Dignity; Service Planning and Delivery; Safety and Security; Relationships; Community Integration; Satisfaction; Choice and Decision Making; and Fiscal and Organizational Accountability. QMD has established benchmarks for provider performance below which quality improvement plans are required.

Provider Resource Management Unit (PRMU)

The Provider Resource Management Unit (PRMU) is responsible for managing the PPR process and coordinating the receipt of key performance measures data from the QMD. The PPR shall be an interactive process, including representatives from the provider, DDA Service Planning and Coordination Division (SPCD), PRMU, Health and Wellness Unit, QMD, and the Office of Contracting and Procurement, when applicable.

PRMU works with providers to develop and implement quality improvement activities. Providers whose performance falls below established benchmarks shall be required to have a continuous improvement plan (CIP) to respond to that performance. PRMU shall also support all providers to pursue quality improvement strategies in support of advancing best practice in the absence of performance deficits.

PRMU then review providers' progress on achieving goals in their CIP quarterly and may initiate further remedial actions based on these quarterly reviews.

DDA may sanction providers who do not comply with the PPR process, whose performance falls below benchmarks, or who fail to make sufficient progress in meeting their CIP. QMD analyzes and monitor provider performance indicators and progress on CIPs for trends/variances and communicate recommendations to the DDS Deputy Director for DDA as needed to improve provider performance and outcomes for people.

Each provider organization's PPR is posted on the DDS website for the public to inform choice when selecting a provider.