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Evaluate the Quality of RSA Providers

To facilitate the exercising of informed choice, DDS RSA will develop a Provider Report Card for each Community Rehabilitation Program and other DDS RSA providers and vendors. The report card will include data on the provider’s profile, performance and consumer satisfaction levels.

A Cure Notices is an official notification issued to a vendor requiring the vendor to come into compliance with the terms of their contract within a specified time period. This section will include a list of vendors that have recently received Cure Notices.

Consumer Satisfaction Survey (reserved)

The State Rehabilitation Council works in partnership with DDS RSA to measure the level of consumer satisfaction with the services provided by DDS RSA. The Consumer Satisfaction Survey will be conducted on an annual basis.

The following is an overview of how to evaluate the quality of RSA Providers: