dds

Department on Disability Services

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Evaluate the Quality of RSA Providers

To facilitate the exercising of informed choice, DDS RSA will develop a Provider Report Card for each Community Rehabilitation Program and other DDS RSA providers and vendors. The report card will include data on the provider’s profile, performance and consumer satisfaction levels.

A Cure Notices is an official notification issued to a vendor requiring the vendor to come into compliance with the terms of their contract within a specified time period. This section will include a list of vendors that have recently received Cure Notices.

Consumer Satisfaction Survey (reserved)

The State Rehabilitation Council works in partnership with DDS RSA to measure the level of consumer satisfaction with the services provided by DDS RSA. The Consumer Satisfaction Survey will be conducted on an annual basis.

The following is an overview of how to evaluate the quality of RSA Providers:

Person-Centered Thinking

Person-centered thinking is a philosophy behind service provision that supports positive control and self-direction of people’s own lives. DDS is working to implement this through training sessions and other agency wide initiatives.

Employment First Initiative

Two people clasping hand, one in wheelchair

Under the Employment First philosophy, competitive, integrated employment is the first and overwhelmingly preferred option for working-age youth and adults with disabilities.