dds

Department on Disability Services

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Internal Problem Resolution Procedures

Monday, August 1, 2011

The purpose of Internal Problem Resolution Procedure is to establish the standards and guidelines by which the Department on Disability Services (DDS), Developmental Disabilities Administration (DDA), review and process all possible complaints affecting individuals served by DDA.

Procedures

Individuals who may file a complaint
Filling a complaint
Contents of a complaint
Processing of complaint
Provider performance

Attachment(s):

Internal Problem Resolution Procedures

Person-Centered Thinking

Person-centered thinking is a philosophy behind service provision that supports positive control and self-direction of people’s own lives. DDS is working to implement this through training sessions and other agency wide initiatives.

Employment First Initiative

Two people clasping hand, one in wheelchair

Under the Employment First philosophy, competitive, integrated employment is the first and overwhelmingly preferred option for working-age youth and adults with disabilities.