DDS is committed to the regular and thorough monitoring of our service providers so that you can be confident in the quality of the services available, which we believe is critical to supporting informed choice.
The State Rehabilitation Council (SRC) works in partnership with DDS to measure the level of consumer satisfaction with the services provided by RSA. An annual Consumer Satisfaction Survey is conducted by RSA to help measure the level of satisfaction with RSA services. This information is used to help evaluate the effectiveness of the various RSA providers.
DDA service providers participate in a rigorous provider evaluation system that includes an annual Provider Certification Review (PCR), an annual Provider Performance Review and a monthly Provider Report Card. The details of each of these evaluation tools are included in our DDA Quality Management Strategy or through the specific links below.
The following information will help you to understand how DDS evaluates our providers: