DDS/DDA, providers, and other internal and external stakeholders are committed to ensuring that individuals served are healthy, safe and receive services and supports that meet their needs.

Through the Quality Enhancement and Quality Improvement Unit, information is gathered from a variety of sources in order to set benchmarks for improvement including but not limited to: incident reports, service coordination monitoring reports, human care agreements, current health regulatory licensing reviews, individual profiles, health and wellness monitoring results and other information as needed.

The PCR is the mechanism for annually determining if a provider is qualified to deliver the HCBS waiver service(s) for which it has been enrolled. Providers who complete the PCR process with a less than satisfactory rating in a service(s) may not provide that HCBS waiver service(s) through the DDS/DDA.