The Provider Performance Review (PPR) process ensures that all provider performance data from throughout DDS/DDA is synthesized in a coordinated and comprehensive manner on at least an annual basis. The PPR is managed by the Quality Assurance and Performance Management Administration (QAPMA) with an annual review schedule for each residential and day/vocational provider.
At the time of the review, QAPMA coordinates the receipt of key performance measures and reviews the findings with providers through MCIS as part of the annual PPR process. This process will result in a provider continuous improvement plan (CIP). The plan will address performance measures that fall below established benchmarks, including recommendations for quality improvement strategies in support of advancing best practice in the absence of performance deficits.
In an effort to continually address and improve organizational performance and maintain high quality of care/services, the QAPMA representative evaluates the provider organization’s performance in key policy areas, and tracks the effectiveness of new, redesigned or improved processes employed by the provider agency on a quarterly basis. This is achieved through receipt and review of performance measures and a review of the provider’s update on progress with the CIP. The QAPMA supervisor and representative initiate further remedial actions based on these quarterly reviews as needed.
The responsibilities of the PPR include, but are not limited to:
- Analyze and monitor provider performance indicators “Report Card” and CIP for trends/variances and communicate recommendations to the DDS Deputy Director for DDA as needed to improve provider performance and personal outcomes.
- Develop and implement quality improvement activities with the provider based on results of the performance indicator analysis.
- Monitor the provider QI plan progress on a quarterly basis.
- Conduct evaluations on individual provider performance for the DDS Contracts and Procurement Office on an annual basis.
The Coalition is a professional organization that provides support and services, consistent with choice, to people with intellectual and other disabilities.
The Coalition advocates for most promising practices in the industry and serves its members by ensuring continuing progress toward greater quality of life for those residing in and around the greater Washington, DC area with intellectual disabilities and other disabilities.
Contact: DC Provider Coalition