The Current Year Performance Plan and KPIs includes the following topics (mainly by percentage):

1. Percentage of intake applications received that have been responded to within required timelines
2. Percentage of prior authorization requests issued within policy
3. Percentage of ISPs that are completed on-time (annually)
4. Percentage of issues that are resolved on-time
5. Percent of individuals with a Level of Need (LON) assessment completed on schedule.
6. Percent of individuals receiving services in congregate settings (ICF/MR)
7. Number of individuals in competitive or supported employment
8. Percent of all providers that complete the Provider Certification Review process annually
9. Percentage of recommendations from SRI investigations that are implemented within required timelines
10. Percentage of DDA Service Coordinators, staff and supervisors who completed required competency-based training
11. Percentage of Investigations completed within required timelines