Review the computerized database to verify that annual ISP plans/reviews have been completed; that unmet needs have been identified in the semi-annual reports prepared by DDS/DDA; and that such needs have been incorporated into planning and budgeting processes. d.ii. Review quality assurance documents regarding compliance with ISP standards and for documentation of corrective actions, disciplinary actions and enforestrictive controls ement actions taken as needed to correct any identified problems. d.iii. Direct observation of a random sample of 10% of consumers' residential and day programs, record reviews and interviews with consumers and families/guardians to determine the adequacy and appropriateness of their ISPs and services and supports provided to these persons. d.iv. Conduct interviews with case to consumers. Interviews with the Quality Trust staff should be included in the process.