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Short No Wrong Door Mission & Vision

Planning Grant:  On October 1, 2014, D.C. received a one-year federal grant to develop a three-year plan to transform current Long-Term Supports and Services (LTSS) programs and processes in the District into a single, No Wrong Door system for all populations and all payers.  LTSS are services and supports for people of all ages with disabilities and/ or chronic illnesses who need help with everyday tasks like bathing, getting dressed, preparing meals, taking medications, and managing their home. 

Vision:  The District of Columbia envisions implementing a user-friendly No Wrong Door (NWD) system that is highly visible and accessible for all people with disabilities, older adults, and their families to learn about and have easy access to a full range of integrated long term services and supports (LTSS) that assist them to live with dignity and as independently and as long as possible in their homes and fully included in their communities.

Mission:  The District of Columbia will create a network of government and non-profit organizations that will engage in person and family-centered planning and provide responsive and comprehensive information about and referrals for LTSS. The information received will enable people with disabilities, seniors and their families to make informed choices regarding the LTSS they need to live with dignity in their homes and be fully included in their communities for as long as possible.

Goals: We are working with people in need of LTSS, their families, advocates, government partners, and non-profits to design a system that:

  • Offers person centered planning
  • Is culturally and linguistically competent
  • Offers excellent customer service
  • Supports people to live with dignity in their homes
  • Is fiscally responsible and efficient
  • Links people with community-based LTSS

Your Help:  Please talk with us about your ideas to improve our LTSS system.