The purpose of this procedure is to establish the guidelines by which the Department on Disability Services (DDS), Developmental Disabilities Administration (DDA), will monitor the supports and services delivered to people in the DDA service delivery system. In addition, the monitoring will ensure the health and welfare of the people served through the DDA service delivery system, provide a means for identification of unmet needs, assess the satisfaction of persons receiving services and/or supports and that of his/her circle of support, and will provide the foundation to establish an on-going relationship with each person receiving services and/or supports from DDA.