The District envisions implementing a user-friendly No Wrong Door (NWD) system that is highly visible and accessible for all people with disabilities, seniors, and their families to learn about and have easy access to a full range of integrated long term services and supports (LTSS) that assist them to live with dignity and as independently and as long as possible in their homes and fully included in their communities.
The District will create a network of government and non-profit organizations that will engage in person and family-centered planning and provide responsive and comprehensive information about and referrals for LTSS. The information received will enable people with disabilities, seniors and their families to make informed choices regarding the LTSS they need to live with dignity in their homes and be fully included in their communities for as long as possible.
Access to LTSS in the District will be simplified and streamlined by developing and implementing a single application process that is easy to use, available in multiple languages, and linked to the full range of LTSS across agencies and programs available in the District. The application process will increase awareness of people with disabilities, seniors and their families about the LTSS options available in the District and provide them reliable information about LTSS from government agencies and/ or non-profit organizations that they trust.
LTSS planning will be person and family-centered and focused on identifying what is important to and for each person who needs supports and their families with the goal of enabling people to live in their homes with dignity and be fully included in their communities for as long as possible.
People will have streamlined access to integrated LTSS that are a blend of family, community, and paid services that support people to live with dignity and as independently as possible in their homes and be fully included in their communities.
The District’s No Wrong Door system will promote and embody the principles of person-centeredness, self-determination, competency and accessibility.
To accomplish the vision and mission, D.C.’s No Wrong Door system will:
- Provide one-on-one person and family-centered counseling that provides people with access to LTSS based upon what is important to and for them and their families;
- Be responsive to the cultural preferences, needs, and the diverse languages spoken by people in the District;
- Offer excellent customer service;
D.C.’s No Wrong Door system will:
- Be easy to access, use, and understand;
- Be responsive for all ages and disability groups;
- Connect people to desired services and supports regardless of where they start seeking services;
- Respond to a person’s stated and assessed needs through either the provision of direct services or linkages to other appropriate community-based, private and/or public services and supports;
- Use uniform methods to collect and/or summarize intake, assessment and planning information and provides for streamlined application and eligibility processes for all public LTSS;
- Utilize consistent person-centered approaches;
- Coordinate comprehensive information, referral and assistance and support informed choice;
- Support knowledgeable, well-trained, respectful, and culturally and linguistically competent staff.
- Support people to live with dignity in their homes, with the services they prefer and need to live as independently as possible and be fully included in all aspects of their communities;
- Be fiscally responsible and efficient and ensure all sources of services and support are utilized; and,
- Link people with community-based LTSS through a coordinated and comprehensive network of public and private supports.