dds: Service Planning and Coordination Division
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Service Planning and Coordination Division

Dawn Rudolph, Service Planning Program Administrator

The purpose of the Service Planning and Coordination Division is to assist all persons served as part of the DDS service delivery system, in receiving those services identified in their respective person-centered Individual Service Plan (ISP).  The function of this division is to plan and facilitate the provision of quality services and supports, to review the implementation and delivery of services and supports identified in the person-centered ISP, to take corrective action as necessary, to assist with problem solving, to advocate for the individual and his/her family, and to coordinate services.
  • INTENSIVE SUPPORT SECTION
    Mary Devasia, Program Manager
The Intensive Support Division’s provides services to individuals who have been identified as being at high risk due to medical, psychiatric, behavioral issues, or involvement in the criminal justice system. 
 
This division is responsible for participating in the development of the person-centered Individual Service Plan, Plan of Care, and Health Care Management Plan for each person receiving services from DDA. Responsibilities also include identification and reporting of gaps in services and supports, coordination of resources to assist the person served and their service provider(s) in meeting the requested services and supports, assisting each person supported in maintaining and exercising their rights and assisting with crisis intervention as needed.
 
Additionally, the Intensive Support Division is responsible for developing the Intensive Case Management Plan of Action, and for coordinating with nurses from the Health and Wellness Division regarding results and follow-up of nursing monitoring visits. Case Management Coordinators in the Intensive Support Division have lower caseloads, along with a higher frequency of required face-to-face visits and service reviews, than the Non-Intensive Support Division.
  • NON-INTENSIVE SUPPORT SECTION
    Program Manager, VACANT
This division is responsible for participating in the development of the person-centered Individual Service Plan, Plan of Care, and Health Care Management Plan for each person receiving services from DDA. Responsibilities also include identification and reporting of gaps in services and supports, coordination of resources to assist the person served and their service provider(s) in meeting the requested services and supports, assisting each person supported in maintaining and exercising their rights and assisting with crisis intervention as needed.
  • HEALTH AND WELLNESS SECTION
    Program Manager, Winslow Woodland

    The Health and Wellness Division of the DDA supports the health of individuals by serving as a resource to the case management, quality assurance, intake and individual service plans divisions by providing clinical support.  The Health and Wellness Division provides assessments, evaluations, screenings, recommendations, and technical assistance/training for the realization of optimal health care delivery for those served with emphasis on health maintenance and promotion.
The Health and Wellness Unit provides oversight of health care delivery in ICF/MR, supervised apartments, natural homes, foster providers, hospitals, and other nursing care facilities.  The oversight includes monitoring of health management care plans, behavior support plans, meal protocols, and other treatment regimes required to optimize individual health status.
 
Collaborative efforts between the Health and Wellness Unit, intergovernmental agencies (MAA, DMH, and others) comprise the division’s efforts to minimize barriers to the receipt of optimal and appropriate health care and habilitation needs for those served.
 
The DDA Health and Wellness Unit is posed to support and meet the needs of those served who face illness and disease, require health promotion and maintenance, and
live with disability during various stages of the health care continuum.