Phone Numbers for the Units in Client Services Division 

The Client Services Division is charged with delivering Vocational Rehabilitation Services under the Vocational Rehabilitation Program, a state-federal partnership helping persons with disabilities to prepare for, enter or maintain employment, or to become more independent in the home or community.

Eligibility is determined through the use of existing information and obtained assessments, which document the existence of a mental or physical disability. An applicant must need rehabilitation services to prepare for, enter or maintain employment, or live more independently.

Social Security Disability Benefit Recipients (SSI or SSDI) are presumed to meet eligibility criteria.

An eligibility decision must be made within 60 days from application.

Once eligibility is established, the customer, along with the assigned rehabilitation counselor, will develop an Individualized Plan for Employment (IPE). The plan identifies the vocational goal and the services that will be provided in order to achieve that goal. These services may include: information and referral, assessment services, counseling and guidance, physical restoration, vocational training, maintenance in support of their IPE, job orientation, job search, job placement and job retention services. An IPE is usually completed within 120 days of application.

Successful outcomes are those persons that reach their vocational goal and remain employed for a minimum of 90 days. Post Employment Services are available beyond that time period, as needed.